How to set up a help desk and take support tickets

Your support form

Open Help Desk & Support. The dashboard shows open, critical and resolved tickets. Under Customer Support Form Link, press Copy and share the link (it works well on WhatsApp) so customers can send in tickets.

Tickets

Open Tickets. Press New Ticket to log one yourself - customer, subject, description, category, priority and technician. Change a ticket's status from its row, email the customer, or attach files.

To finish a ticket, resolve it and enter the Resolution Notes - resolved tickets feed your Knowledge Base.

Also here

Technicians, routing rules, SLA targets, remote sessions, reports and customer feedback.